About this role
Job summary
An exciting opportunity has arisen for an enthusiastic, flexible and motivated person to join the Humber Diabetic Eye Screening Programme as an Administrator.
The successful applicant will work with the Diabetic Eye Screening team and be responsible for providing administrative support to the programme dealing with the booking of clinics and appointments, providing a professional service to patients over the telephone, liaise with GP's and other external clinical colleagues and other administrative roles as required.
Attention to detail is vital and the ability to follow strict information governance procedures.
Main duties of the job
The successful applicant needs to be able to confidently and competently manage a large workload in a busy office. An excellent telephone manner is required as the post holder is the point of contact for patients. The role also requires occasional face-to-face contact with patients.
The post holder would be required to work towards and complete an Administration Qualification in Diabetic Eye Screening within 6 months of appointment to post.
The Trust is undergoing service transformations and review, therefore there may be a requirement in future for weekend work/or early evening work.
Applicants must be able to demonstrate excellent interpersonal, communication and team working skills, together with an ability to prioritise workload and work flexibly to achieve deadlines.
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job description Job responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
We reserve the right to close the advert early in the event of high levels of interest. Therefore, early applications are encouraged.
Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.
We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.
Person Specification
Application Completion Essential
ALL sections of application form FULLY completed
Education/ Qualifications Essential
Good standard of general education to GCSE level or equivalent including Maths and English Language NVQ Level 2 in administration or equivalent qualification
Desirable
Administration Certificate in Diabetic Eye Screening or working towards
Knowledge, Training & Experience Essential
Previous Administration experience Experience of providing a service to patients or customers Experience of using electronic systems with excellent keyboard skills Good organisational skills
Desirable
Experience of Microsoft Office products Understanding of Diabetic Eye Screening pathways Knowledge of Lorenzo Knowledge of Optomize
Communication and Interpersonal Skills Essential
Excellent communication skills Ability to prioritise own workload and able to use own initiative Works well within a team Demonstrates understanding of confidentiality and General Data Protection Regulations 2018
Desirable
Previous customer service experience Ability to deal with high call volumes
Special Attributes and other Essential
Shows motivation in developing new skills Demonstrate empathy and diplomacy Flexible approach to working hours and conditions
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hull University Teaching Hospitals NHS Trust
Address Hull Royal Infirmary
Anlaby Road
Hull
HU3 2JZ
United Kingdom
Employer's website https://www.hey.nhs.uk/ (Opens in a new tab)