About this role
Job summary
We are currently recruiting a Full Time Specialist Pathway Coordinator (37.5hrs) to join our extremely busy Oncology Booking service based at Cheltenham General Hospital.
This important role supports the Outpatient Services in Haematology and Oncology for Gloucestershire Hospitals NHS Foundation Trust.
You will play a vital role in the booking and coordination of all new and routine appointments as well as complex chemotherapy and treatment appointments, ensuring the delivery of a smooth and efficient administration service to our patients.
You must be a hardworking, pro-active, motivated, resilient and patient focused individual who enjoys working in a challenging and busy environment.
You should be extremely well organised with excellent communication and time management skills.
You will be expected to use your own judgement to resolve issues and have a tactful and sensitive approach to dealing with occasionally difficult situations.
You should also be able to work well under pressure, closely following booking rules and guidelines and be able to prioritise your own workload under constantly changing demands.
The ideal candidate will have previous experience of Trakcare and be confident in the use of other IT software systems.
Main duties of the job
To ensure and implement an efficient chemotherapy/treatment/routine booking service for patients and clinicians ensuring waiting time targets and clinical targets are met and all treatment chair capacity efficiently used at all sites.
Monitoring progress of referrals, identifying problems and taking appropriate actions to ensure efficient management of referrals
To action clinic re-scheduling ensuring that clinical priorities are maintained and liaising directly with consultants and nursing team where capacity problems exist.
To manage scheduling of appointments to ensure clinical priorities are maintained.
Making judgements and decisions on flexing template capacity to achieve a balance between clinical priorities and waiting time targets
To ensure that patients receive a supportive and responsive service tailored to their specific needs particularly where barriers to understanding exist.
You will be expected to work across the booking service as and when required to support the service line.
About us
Our clinics are held in both Gloucestershire Royal and Cheltenham General hospitals with admin teams working across both sites.
Benefits of working in our Trust include:
Holiday entitlement of 27 days per year (pro rata), plus eight Bank Holidays, rising to 33 days after 10 years' service
Annual personal development reviews to support your career aspirations
Occupational health services and support
Automatic membership of the NHS Pension Scheme
Job description Job responsibilities
Ensure and implement an efficient outpatient booking service for patients and clinicians ensuring waiting time targets and clinical targets are met and clinic capacity is efficiently used at all sites.
Ensure and implement an efficient chemotherapy/treatment booking service or patients and clinicians ensuring waiting time targets and clinical targets are met and all treatment chair capacity efficiently used at all sites.
Monitoring progress of referrals, identifying problems and taking appropriate actions to ensure efficient management of referrals
To action clinic re-scheduling ensuring that clinical priorities are maintained, liaising directly with consultants and nursing team where capacity problems exist and as appropriate.
To manage the block booking appointments to ensure clinical priorities are maintained.
Making judgements and decisions on flexing template capacity to achieve a balance between clinical priorities and waiting time targets
To ensure that patients receive a supportive and responsive service tailored to their specific needs particularly where barriers to understanding exist.
To ensure accurate and timely data collection. Advising the clinicians and management where over or under capacity issues exist and to suggest ways of addressing these
To ensure investigative results are brought to the attention of the appropriate consultant
See Job Description for full details
Person Specification
Qualifications Essential
Educated to GCSE grade C or above (or equivalent) in literacy and numeracy Ability to use and interrogate computers, multiple screens, and IT systems
Desirable
NVQ in Administration level 3 or equivalent
Experience Essential
Previous administration or booking office experience (or demonstrable equivalent)
Skills Essential
Good command and understanding of English, punctuation and grammar Flexible team worker, and motivated by patient care Proven organisational skills and ability to prioritise workload and work to deadlines Confidence to make and receive phone calls on a daily basis
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Gloucestershire Hospitals NHS Foundation Trust
Address Gloucestershire Oncology Centre, Cheltenham General Hospital
Keynsham Road Entrance
Cheltenham
GL53 7AN
United Kingdom
Employer's website https://www.gloshospitals.nhs.uk/ (Opens in a new tab)