About this role
Job summary
The Lead Elective Coordinator will support the operational delivery of elective Trauma & Orthopaedic (T&O) services across Cheltenham General Hospital and Gloucestershire Royal Hospital.
The post holder will play a key role in managing waiting lists, coordinating elective patient pathways, and ensuring delivery of Referral to Treatment (RTT) standards.
Working closely with operational managers, clinical teams, and administrative staff, the post holder will provide day-to-day coordination and supervision of elective services, ensuring efficient booking, scheduling, and pathway management.
Main duties of the job
- Manage and monitor RTT pathways to ensure compliance with national waiting time standards
- Actively manage elective waiting lists, identifying and escalating risks to breaches
- Coordinate patient bookings for outpatient appointments, diagnostics, and theatre procedures
- Validate patient pathways to ensure accuracy of data and compliance with RTT rules
- Ensure patients are scheduled in line with clinical priority and Trust policies
About us
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.
As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Job description Job responsibilities
1. Key Responsibilities
- Manage and monitor RTT pathways to ensure compliance with national waiting time standards
- Actively manage elective waiting lists, identifying and escalating risks to breaches
- Coordinate patient bookings for outpatient appointments, diagnostics, and theatre procedures
- Validate patient pathways to ensure accuracy of data and compliance with RTT rules
- Ensure patients are scheduled in line with clinical priority and Trust policies
2. Management and Leadership
- Provide day-to-day supervision and support to Elective Coordinators / Admissions staff
- Act as a first point of escalation for booking and pathway queries
- Support training and development of administrative team members
- Promote a culture of high performance, accountability, and patient-focused service
3. Planning and Organisation
- Support delivery of elective access targets and performance standards
- Monitor clinic and theatre utilisation and highlight capacity gaps
- Work with managers to optimise booking processes and reduce delays
- Assist with data collection, reporting, and performance tracking.
4. Communications and Working Relationships
- Liaise with consultants, clinical teams, and operational managers regarding bookings and capacity
- Communicate effectively with patients regarding appointment scheduling and changes
- Work collaboratively across sites to ensure consistent service delivery
- Escalate issues such as capacity constraints, cancellations, or pathway risks
Additional Contact Details
Simon Roberts
Person Specification
Qualifications, Knowledge and Experience Essential
Evidence of relevant training or development in NHS administration Strong organisational and prioritisation skills Experience of RTT validation, waiting list management, or booking systems Able to work under pressure in a busy environment Ability to analyse basic performance data and identify issues
Desirable
Knowledge of RTT rules and elective care processes
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Gloucestershire Hospitals NHS Foundation Trust
Address Cross site working CGH & GRH
Great Western Road
Gloucester
GL1 3NN
United Kingdom
Employer's website https://www.gloshospitals.nhs.uk/ (Opens in a new tab)