About this role
Job summary
The Care Group Operational Transformation Lead will support the delivery of strategic transformation and service improvement programmes across the Children & Families Care Group. Working alongside operational, clinical and professional leaders, you will act as a facilitator, coach and improvement specialist, helping teams translate strategy into practical delivery and sustainable change.
The role will use extensive operational and quality improvement expertise to support services to identify opportunities, solve complex challenges and implement improvements that enhance outcomes, experience and efficiency. In the role you will lead and facilitate improvement activity, build capability within teams, and bring people together across organisational boundaries to develop shared solutions.
Working collaboratively with colleagues and system partners, you will use data, insight and quality improvement methodology to drive transformation, remove barriers to progress and ensure programmes deliver tangible benefits for children, young people and families. The role requires a proactive individual who can influence, engage and support others to make change happen in complex environments.
This role would suit an experienced operational leader, transformation specialist or improvement practitioner who combines strong project delivery skills with the ability to inspire, influence and support others to achieve lasting change.
Main duties of the job
Leading and facilitating transformation and quality improvement programmes across the Care Group. Coaching and supporting leaders, teams and partners to develop and implement sustainable improvements. Designing and facilitating workshops, engagement events and collaborative improvement activities. Building strong relationships and influencing across health, local authority, education and voluntary sector partners. Supporting the implementation of new pathways, models of care and service redesign initiatives. Using quality improvement methodology, performance data and operational insight to identify opportunities and measure impact. Removing barriers to delivery, supporting problem-solving and maintaining momentum across programmes. Developing improvement capability and embedding a culture of continuous improvement. Producing high-quality reports, presentations and recommendations to inform decision-making and provide assurance to senior leaders.
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job description Job responsibilities
This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:
Midlands Partnership University NHS Foundation Trust North Staffordshire Combined Healthcare NHS Trust University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service. Staffordshire and Stoke-on-Trent Integrated Care Board For more detail, please refer to the job description and job specification
Person Specification
Education Essential
Educated to degree level or equivalent professional experience in a relevant field Evidence of continuing professional development relevant to operational leadership, transformation or quality improvement
Desirable
Postgraduate qualification or equivalent advanced study
Experience Essential
Significant experience working in a management role within NHS, health, social care or related public sector services Experience of leading complex service transformation, redesign or improvement programmes Experience of leading change and improvement within clinical or operational services Demonstrable ability to analyse complex problems, identify solutions and drive implementation Knowledge and practical application of quality improvement methodologies and service improvement approaches Ability to facilitate collaborative working, workshops and improvement activity to achieve agreed outcomes Excellent written and verbal communication skills, including presenting complex information to diverse audiences Ability to work independently, prioritise effectively and deliver results in a complex environment
Desirable
Experience of developing operational models, pathways, policies or standard operating procedures
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Midlands Partnership NHS Foundation Trust
Address Mellor House
Stafford
ST16 3SR
United Kingdom
Employer's website https://www.mpft.nhs.uk (Opens in a new tab)