About this role
Job summary
Unfortunately NPC does not hold a license for Visa Sponsorship and cannot progress any applications for candidates without the right to work in the UK.
Hours: 0 hour - Bank
Shifts: Shifts run from 9:00am to 9:00pm with unpaid breaks of 30 minute for lunch and two 15-minute breaks
Place of work:The Queen Elizabeth Hospital and/or James Paget University Hospital
Main duties of the job
As receptionist you will be part of a team of receptionists that work in the service. High levels of organisation, professionalism and the ability to work autonomously are required for this role.
You will receive, register and direct patients who are accessing the GP Front Door Service (GPFD) in a courteous, efficient and effective way. You will also be responsible for generating daily reports from the clinical system, inducting new clinicians into the service as well as new reception starters when required. More detailed responsibilities are expanded on below.
About us
Norfolk Primary Care Ltd is a Community Interest Company. It was established to:
Support and strengthen primary care and to promote and assist practices to improve quality by working with and on behalf of primary care in Norfolk.Help with challenges identified by practices workload, GP recruitment, sharing best practice.Recognise the changing nature of primary care and assist to ensure that the right level of service is provided to address the needs of the local population.Provide benefit to patients of primary care, the clinicians and administrators who work in it and practice organisations in Norfolk.Work within health systems to provide patient care in innovative and solution-focused ways.We offer successful candidates a supportive working environment, competitive salary, excellent working conditions and the benefits of the NHS pension scheme. Other benefits include access to NHS discounts and discounted First Bus travel.If you are interested in working in an organisation committed to a culture of professionalism, growth, integrity, positivity and kindness then we would love to hear from you.
Job description Job responsibilities
Administration
To have a good knowledge of the SystmOne clinical system To work in accordance with written protocols Registering patients onto the clinical system and booking them into appointment slots Generating reports from the clinical system when required Creating rota templates and filling the rota with required staffReception
Registering patients on to the I.T clinical system and booking appointments. Represent the service in a professional manner at all times. Direct patients to their appointment where necessary.I.T
Maintain the I.T functionality for receptionists and clinicians alike. Liaise with the IT department should any issues arise. Escalation of issues to line manager if not resolved. Creation and maintenance of logins for new staff.Other Tasks
Ensure reception area is always clean and tidy Any other tasks allocated by managersProvide a GP chaperone service as required (chaperone training will be provided)Confidentiality:
While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children.Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Quality:
The post-holder will strive to maintain quality within the service, and will:
Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resourcesCommunication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members Communicate effectively with patients Recognize peoples needs for alternative methods of communication and respond accordinglyContribution to the implementation of services:
The post-holder will:
Apply policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate
Person Specification
Qualifications Essential
Evidence of continuing learning and a desire to learn
Desirable
Experience of GP clinical systems (ideally SystmOne) and has worked in a GP practice GCSE standard qualifications Maths and English grade C or above (or equivalent) Knowledge of current healthcare policy Experience of undertaking service improvement(s)
Experience Essential
Experience of working with or in Primary Care Experience of working independently and prioritising your own work
Desirable
Understanding of the current NHS agenda for primary care and integration of services and/or the pressures within General Practice Experience of working with senior colleagues (for example doctors, lead nurses, managers, directors)
Skills and Abilities Essential
Excellent communication skills - verbal and written Ability to work on own initiative Attention to detail / accuracy Ability to work under pressure and problem solve Familiarisation with email, Microsoft Word and Excel Understand the importance of confidentiality Adaptable and receptive to new ideas and procedures Personal and professional integrity and confidence Ability to work in a diverse environment Ability to present yourself professionally and clearly, to listen, and to
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Norfolk Primary Care C.I.C.
Address The Queen Elizabeth Hospital
Gayton Road
Kings Lynn
PE30 4ET
United Kingdom
Employer's website https://norfolkprimarycare.com/ (Opens in a new tab)