About this role
Job summary
Unfortunately NPC does not hold a license for Visa Sponsorship and cannot progress any applications for candidates without the right to work in the UK.
Salary: £26,813.49 (pro rata) per annum (FTE £32,967.41)
Working hours: This post is for 30.5 hours per week, worked across the following days:
Monday: 9:00am 5:00pmWednesday: 9:00am 5:30pmThursday: 9:00am 5:00pmFriday: 9:00am 5:00pmThere may be some flexibility in daily start and finish times, and for the right candidate there may also be some flexibility regarding the non-working day. However, the total weekly hours of 30.5 will remain fixed.
Place of work: The post will be based at Acle Medical Partnership. The postholder may be required to work across other NN4 PCN practices (including Brundall Medical Partnership, Blofield Surgery, Hoveton & Wroxham Medical Centre, Staithe Surgery, Ludham & Stalham Green Surgery) in line with service need. The designated base may be subject to change in accordance with PCN service requirements.
The anticipated start date is 17 August or as soon as possible thereafter.
Main duties of the job
The post holder is a Mental Health & Wellbeing Coach who works alongside the general practice team and a mental health multi-disciplinary team within NN4 PCN. They will work within their professional boundaries to support the mental health and wellbeing of the practice population by providing wellbeing and coaching support and, where appropriately qualified and professionally registered, delivering therapeutic interventions within their own professional scope of practice.
They will also provide assistance and advice to other members of the primary healthcare team in managing the mental wellbeing of the practice population.
In NN4, some Mental Health & Wellbeing Coaches hold counselling or psychotherapy qualifications. Where this is the case, they may use those skills within their own professional scope of practice and regulatory requirements. Staff whose background is solely in health and wellbeing coaching will work within a non-clinical coaching remit.
About us
Norfolk Primary Care Ltd is a Community Interest Company. It was established to:
Support and strengthen primary care and to promote and assist practices to improve quality by working with and on behalf of primary care in Norfolk.Help with challenges identified by practices workload, GP recruitment, sharing best practice.Recognise the changing nature of primary care and assist to ensure that the right level of service is provided to address the needs of the local population.Provide benefit to patients of primary care, the clinicians and administrators who work in it and practice organisations in Norfolk.Work within health systems to provide patient care in innovative and solution-focused ways.We offer successful candidates a supportive working environment, competitive salary, excellent working conditions and the benefits of the NHS pension scheme. Other benefits include access to NHS discounts and discounted First Bus travel.If you are interested in working in an organisation committed to a culture of professionalism, growth, integrity, positivity and kindness then we would love to hear from you.
Job description Job responsibilities
Key Responsibilities:
Work as part of a multi-disciplinary team in a first-contact patient facing role to provide personalised support to individuals, their families, and carers to empower them to manage their own wellbeing and live independently. Criteria includes; mild to moderate mental health issues such as anxiety, depression and stress, low mood/self-esteem, life events that have impacted wellbeing such as bereavement/job loss, illness etc., long term conditions impacting mental health or carers. The role does not include clinical diagnosis or case-holding; however, staff who are appropriately qualified and professionally registered may use therapeutic skills within their own professional scope of practice.Engage patients in coaching and motivate patients through multiple sessions to identify their needs, set goals, and supporting patients to achieve their personalised wellbeing objectives.Provide interventions such as self-management education and peer support.Support personal choice and encourage steps to improve wellbeing, seeking clinical escalation where needed in line with the post-holders professional background.Work in partnership with social prescribing services to connect patients to community-based activities or support charities which enable them to take greater control of their mental health and wellbeing.Manage and prioritise a caseload of patients, taking a non-judgemental, person-centred approach that emphasises communication.Refer patients to other health professionals within the PCN when needs exceed the post-holders professional scope (e.g., GP, social prescriber, or mental health practitioner). Referrals should not include private services unless specifically requested by patients (e.g. those who have private health insurance). PCN Mental Health & Wellbeing Coaches must not charge PCN-registered patients for private services. The post-holder will escalate or refer clinical needs appropriately in line with their professional background and competence.Core competencies
Special Requirements of the Post:
Access and contribute to appropriate coaching-focussed or professional supervision proportionate to the post-holders background and scope of practice, recognising that supervision requirements for professionally registered staff are defined by their own regulatory bodies.Develop collaborative relationships and work in partnership with health, social care, community, and voluntary sector providers, as well as multidisciplinary teams, to support patients wider health and wellbeing and contribute to reducing health inequalities.Provide education and specialist expertise to PCN staff, supporting them to improve their skills and understanding of personalised care and behavioural approaches, and ensuring consistency in the follow-up of patients goals with MDT input.Raise awareness within the PCN of shared-decision making and decision support tools.Demonstrate understanding of safeguarding processes for vulnerable people.Implement basic safeguarding processes for vulnerable individuals.
Person Specification
Experience Essential
Minimum of 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field. An appreciation of the nature of GPs and general practice. An appreciation of the nature of primary care prescribing. Experience and an awareness of common acute and long-term conditions that are likely to be seen in general practice. An appreciation of the new NHS landscape including the relationship between individual providers, PCNs and commissioners.
Desirable
Experience of supporting individuals with mental health and wellbeing needs. Understanding of evidence-based wellbeing and behaviour change approaches. Understanding of the mentorship process.
Skills and Abilities Essential
Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face. Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct. Excellent interpersonal, influencing, negotiation, and organisation skills, with the ability to constructively challenge views and practices in a professional and supportive manner. Ability to work under pressure and to meet deadlines. Good IT skills. Ability to maintain confidentiality. Ability to use own initiative, discretion and sensitivity.
Desirable
Full driving license.
Qualifications Essential
Enrolled in, or qualified from appropriate health coaching training. Self-development through continuous professional development activity
Desirable
Willingness to undertake further study relevant to mental health in general practice supported by GP clinical supervision.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Norfolk Primary Care C.I.C.
Address 3rd Floor, Reed House
Peachman Way
Broadland Business Park
Norwich
NR7 0WF
United Kingdom
Employer's website https://norfolkprimarycare.com/ (Opens in a new tab)