About this role
Job summary Support the Operations Manager in the effective day-to-day running of diagnostic healthcare services, ensuring high standards of service delivery and patient satisfaction. Maintain operational and compliance records, including mandatory training, equipment servicing, quality assurance testing, and daily compliance checks. Assist with workforce administration, including rota management, annual leave planning, onboarding, appraisals, return-to-work processes, and other HR activities. Monitor service performance data, prepare reports, and support KPI tracking, payroll summaries, and operational reporting requirements. Manage and update service information, including prison activity data, while providing accurate operational insights and recommendations. Support the investigation and resolution of incidents, complaints, patient feedback, and service issues to drive continuous improvement. Assist with stock, equipment, and purchasing activities, ensuring services operate within agreed budgets. Build and maintain positive relationships with internal and external stakeholders, supporting collaboration and service objectives. Contribute to service development projects, audits, compliance initiatives, and the implementation of new service models and operational improvements.
Main duties of the job As an Operations Support professional, you will play a key role in supporting the day-to-day delivery of high-quality diagnostic healthcare services within the prisons sector. Working closely with the Operations Manager, you will help ensure operational efficiency, regulatory compliance, service performance, and excellent patient outcomes. The role provides broad operational support across workforce coordination, reporting, stakeholder engagement, compliance, finance, and service improvement initiatives, contributing to the continued growth and success of the service.
About us Connect Health and Healthshare have come together as one organisation - Cora Health - combining our decades of experience in providing healthcare services on behalf of the NHS.
Job description Job responsibilities Connect Health and Healthshare have come together as one organisation - Cora Health - combining our decades of experience in providing healthcare services on behalf of the NHS.
Person Specification
Qualifications Desirable
n/a
Experience Desirable
Strong organisational and administrative skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Cora Health Group Limited
Address National / mainly remote
England
England
NE12 8EU
United Kingdom
Employer's website http://www.corahealth.co.uk/ (Opens in a new tab)