About this role
Job summary Producing a rota which covers the full opening hours of the clinic 7 days a week for Front of House and Diagnostic Health Care Assistants. Ensuring this is rolled out 3 months in advance. Arranging cover for absence and holidays as and when required. Training all front of house team in the processes, policies and tasks required on a day to day basis including open and close of building in line with operating procedures. Training all Health Care Assistants in the processes and procedures required to complete the role to the highest level of care following any clinical policies and requirements to ensure effective IPC. Monitor consumables - liaise with procurement team to restock as and when required. Monitor housekeeping requirements and liaise with housekeeper to action any duties. To be fully competent in the use of Soliton, System One, IEP and Patient Portal To ensure all work is undertaken to the highest standard and in accordance with the Key Performance Indicators as specified within the respective underpinning contract. Ensure the team are inputting patient information correctly and feedback any issues or areas of concerns to team. To support the clinic management team in co-ordination of the clinic's objectives To monitor the email accounts and respond to referrals and queries appropriately. To ensure diagnostic clinical utilisation is fulfilled daily. Capacity planning with line manager and liaising with RMC to fulfill requirements.
Main duties of the job We are looking for a dynamic and experienced Operations Manager to lead and motivate our front-of-house team at Cora Health. This pivotal role focuses on delivering an effective, efficient, and high-quality service, ensuring the smooth daily running of the clinic while upholding the highest standards of patient care and exceptional customer service to patients, consultants, clinical teams, and colleagues.
The successful candidate will drive team performance, maintain robust processes and safety protocols, and demonstrate strong initiative and multitasking abilities across a wide range of specialist duties.
About us Connect Health and Healthshare have come together as one organisation - Cora Health - combining our decades of experience in providing healthcare services on behalf of the NHS
Job description Job responsibilities We are looking for a dynamic and experienced Operations Manager to lead and motivate our front-of-house team at Cora Health. This pivotal role focuses on delivering an effective, efficient, and high-quality service, ensuring the smooth daily running of the clinic while upholding the highest standards of patient care and exceptional customer service to patients, consultants, clinical teams, and colleagues.
The successful candidate will drive team performance, maintain robust processes and safety protocols, and demonstrate strong initiative and multitasking abilities across a wide range of specialist duties.
Person Specification
Qualifications Desirable
Qualification in project management or in a similar field
Experience Desirable
Operational role within the NHS or medical industry
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Cora Health Group Limited
Address West London Clinic
London
Greater London
TW8 9DR
United Kingdom
Employer's website http://www.corahealth.co.uk/ (Opens in a new tab)