About this role
Job summary
We are looking for an experienced administrator to join us at Cleckheaton Group Practice. The successful candidate should ideally have SystmOne experience and have worked in a GP practice for a minimum of one year. You will answer the telephone and liaise with patients mainly over the phone. The main role of the position is to deal with all of the administrative duties associated with General Practice, including prescriptions, scanning, QOF, GP rotas, and reception work. The hours are quite specific in order to cover the site for all of the hours we are open. If you have worked in general practice or primary care before that would be useful but it is not essential all of the training will be given.
Main duties of the job
The following are the core responsibilities of the Administrator and Office Clerk. There may be, on occasion, a requirement to carry out other tasks; this will depend on factors such as workload and staffing levels as directed by the Practice Manager:
Carry out administrative duties associated with working in a busy office environment.To use the telephone to call patients and take inbound calls from patients in the admin office and reception.Book, change and cancel appointments for patients in line with current arrangements.SystmOne Reporting and Searches
Deal with things, like prescription requests, Clinical Rotas, QOF, Recalls, Patient Registrations, Patient Signposting and carrying out duties as requested by the Practice Manager and Partners.Always maintain a clean, tidy effective working areaSupport all clinical staff with general administrative tasks as requestedTo work with other team members and support the practice operationally. This may included things like scanning, coding, referrals and general office duties.The hours for this role are very specific in order to cover the surgery for the hours we are open:
The post is 37.5 hours per week, Monday to Friday.
You MUST be able to offer flexibility.
About us
Cleckheaton Group Practice prides itself on being a supportive, approachable and patient-focused team. We value strong communication, kindness, respect and collaborative working across all roles.
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Job description Job responsibilities
The following are the core responsibilities of the Administrator and Office Clerk. There may be, on occasion, a requirement to carry out other tasks; this will depend on factors such as workload and staffing levels as directed by the Practice Manager and Partners.
a. Carry out administrative duties associated with working in a busy office environment.
b. To use the telephone to call patients and take inbound calls from patients in the admin office.
c. Book, change and cancel appointments for patients in line with current arrangements.
d. Deal with things, like prescription requests, patient registrations, patient signposting and carrying out duties as requested by the Practice Manager, and Partners
e. To work with other team members and support the practice operationally. This may included things like scanning, coding, referrals and general office duties.
Person Specification
Personal Qualities Essential
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Ability to work under pressure
Qualifications Essential
Educated to GCSE level or equivalent
Desirable
IT or admin qualification at NVQ level III or above RSA level II or equivalent
Experience Essential
Experience of working with the general public
Desirable
Experience of working in a healthcare setting Experience of working with vulnerable people Experience of working in general practice/primary care
SKILLS Essential
Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Effective time management (planning and organising) Ability to work as a team member and autonomously Excellent interpersonal skills Problem-solving & analytical skills Ability to follow policy and procedure
Desirable
Competent in the use of Microsoft Office and Outlook
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cleckheaton Group Practice
Address St John’s House
Cross Church Street
Cleckheaton
West Yorkshire
BD19 3RQ
United Kingdom
Employer's website https://www.cleckkheatongrouppractice.co.uk (Opens in a new tab)