About this role
Job summary
We are looking for an experienced administrator to join us at Cleckheaton Group Practice. The successful candidate ideally should have SystmOne experience and have worked in a GP practice for a minimum of one year. You will answer the telephone and liaise with patients mainly over the phone. The main role of the position is to deal with all of the administrative duties associated with General Practice, including prescriptions, referrals, and covering on reception. The hours are quite specific in order to cover the site for all of the hours we are open. If you have worked in general practice or primary care before that would be useful but it is not essential all of the training will be given.
Main duties of the job
The following are the core responsibilities of the Administrator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Typing clinical letters, reports and associated documentationProcessing referrals efficiently via ERSLiaising with hospitals, community services and other agenciesProcessing SARs, insurance reports, solicitors letters and DVLA formsPrescriptions, issuing, reauthorising acute and repeat medication, EOL meds with the GPs assistanceTasks for admin teamMatching and recodingReception cover including dipping in to tasks to helpS1 Reporting and SearchesAssist Admin when short staffedAnswer incoming phone calls, transferring calls or dealing with the callers requests appropriatelyAlways maintain a clean, tidy effective working areaSupport all clinical staff with general administrative tasks as requested
About us
Cleckheaton Group Practice prides itself on being a supportive, approachable and patient-focused team. We value strong communication, kindness, respect and collaborative working across all roles.
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Job description Job responsibilities
We are looking for an experienced and motivated Medical Secretary to join our multidisciplinary team.
Roll Overview: You will be responsible for providing a wide range of secretarial and administrative duties, including PA support to Practice Partners and GPs, and administrative support to the wider multidisciplinary team. This includes the timely processing of clinical information (both electronic and hard copy) and liaising with internal and external services such as secondary care and community providers using the Electronic Referral Service (ERS).
Key Responsibilities
Typing clinical letters, reports and associated documentation Processing referrals efficiently via ERS Liaising with hospitals, community services and other agencies Managing enquiries in an effective and professional manner Maintaining accurate referrals and patient records Scanning and attaching documents to patient healthcare records Inputting data and read coding on SystmOne Processing SARs, insurance reports, solicitors letters and DVLA forms Answering incoming phone calls and handling requests appropriately Supporting clinicians and Practice Partners with administrative and PA duties Supporting reception and providing cover when needed Participating in audits and practice searches as requested Maintaining a clean and organised working areaEssential Skills & Experience
Previous experience as a Medical Secretary (primary care desirable) Confident user of SystmOne Knowledge of medical terminology Excellent typing, IT and organisational skills Ability to work independently and as part of a team High level of accuracy and attention to detail Understanding of confidentiality and data protection
Person Specification
Personal Qualities Essential
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Ability to work under pressure
Qualifications Essential
Educated to GCSE level or equivalent
Desirable
IT or admin qualification at NVQ level III or above RSA level II or equivalent
Experience Essential
Experience of working with the general public
Desirable
Experience of working in a healthcare setting Experience of working with vulnerable people Experience of working in general practice/primary care
SKILLS Essential
Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Effective time management (planning and organising) Ability to work as a team member and autonomously Excellent interpersonal skills Problem-solving & analytical skills Ability to follow policy and procedure
Desirable
Competent in the use of Microsoft Office and Outlook
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cleckheaton Group Practice
Address St John’s House
Cross Church Street
Cleckheaton
West Yorkshire
BD19 3RQ
United Kingdom
Employer's website https://www.cleckkheatongrouppractice.co.uk (Opens in a new tab)