About this role
Job summary
Reporting to the Group Head of Clinical Services and Improvement you will play an important role in supporting quality improvement, governance, audit and organisational projects across Mereside Medical. Working closely with colleagues across clinical and non-clinical teams, you will help ensure that data, systems, projects and quality processes are effectively managed and maintained.
This is an excellent opportunity for an organised, analytical and proactive individual who is interested in developing a career in healthcare quality, governance, project management or service improvement. The role offers exposure to a broad range of organisational activities and opportunities for professional development.
Main duties of the job
Quality improvement and project supportSeasonal and additional clinical servicesGovernance and Compliance SupportSystemOne Administration and Data Quality
About us
Mereside Medical is a flourishing group of three East Cambridgeshire practices in Ely, Haddenham and Soham, together serving c.45,000 patients. As a group, weve grown rapidly and now employ more than 170 people across the three practices. We are people-centred in our approach to work and believe that every contact that a patient has with our staff is as valuable as the next in the patient journey. We believe in clinical excellence, and that general practice is the cornerstone of well-being in our community. We are innovative and forward-looking, and we embrace technology to enable more effective, efficient, and connected ways of working to deliver ever better outcomes for our patients.
Our goal is to deliver on the ambitions laid out in the NHS 10 Year Health Plan for England in a way that is locally relevant, valued by patients, and satisfying for our staff. In addition to our core general practice work we run a large clinical research trials unit and we work closely with the ICB to develop innovative ways to improve local service provision. We are the lead practice for one of the two local PCNs and are represented in both.
We are proud to be the host organisation for the NIHR Greater Cambridge & Suffolk Commercial Research Delivery Centre (Primary Care), one of only 14 in England. This prestigious designation recognises our commitment to accelerating commercial clinical research delivery for health and economic benefit across our region.
Job description Job responsibilities
Reporting to:Group Head, Clinical Quality (line management)
Based:Mereside Medical Practices (multi-site Soham, Ely Haddenham and Wilburton
Basis:25-30 hours per week
Salary:£25,000£30,000 FTE pro rata, dependent on experience
Eligibility:You must be eligible to work in the UK
The Role
Reporting to the Group Head of Clinical Services and Improvement you will play an important role in supporting quality improvement, governance, audit and organisational projects across Mereside Medical. Working closely with colleagues across clinical and non-clinical teams, you will help ensure that data, systems, projects and quality processes are effectively managed and maintained.
This is an excellent opportunity for an organised, analytical and proactive individual who is interested in developing a career in healthcare quality, governance, project management or service improvement. The role offers exposure to a broad range of organisational activities and opportunities for professional development.
Your Responsibilities
Quality improvement and project support
Carry out regular structured audits of SystmOne to briefs agreed with the Group Head and clinical leads including audits of appointment template accuracy, data completeness, and coding quality collating findings and producing clear summary reports. Provide coordination and administrative support to the Group Head of Clinical Services and Improvement on quality improvement and service improvement projects including tracking actions, preparing materials, and helping to keep project workstreams organised and moving forward. Produce regular reports, summaries and performance information to support decision making and quality improvement Support the implementation of quality improvement actions arising from audit findings, in liaison with clinical and administrative leads, and maintain a log of audit activity, findings, and follow-up actions. Provide administrative and coordination support for wider quality, governance, compliance, and service improvement initiatives, including annual work programmes, contractual requirements, accreditation activities, policy reviews, and organisational projects as directed by the Group Head of Clinical Services and Improvement
Seasonal and additional clinical services
Working with the Clinical Resource Manager and service leads, prepare and publish appointment rotas for additional or seasonal clinical services including flu vaccination programmes, COVID clinics, and other enhanced service clinics as commissioned. Create and maintain both patient-facing appointment slot rotas (in SystmOne) and staff-facing clinic rotas (in Rotacloud or equivalent) for each additional service, ensuring sessions are correctly resourced and capacity is optimised. Coordinate room, stock and administrative requirements for additional service delivery in liaison with site leads. Support the planning and mobilisation of new, seasonal, and enhanced services, ensuring systems appointment templates, resources and operational processes are in place ahead of service launch Assist with patient communications relating to additional services, including appointment invitations, recalls, and service promotion activities where required Provide administrative and operational support to service leads during periods of increased demand helping to ensure the smooth delivery of seasonal and enhanced clinical services Undertake other service coordination activities that support the effective delivery of additional clinical services across the organisation
Governance and Compliance Support
Support the planning and administration of governance and compliance activities across the organisation Maintain governance action trackers and ensure agreed actions are monitored and followed up appropriately Assist with policy review programmes, maintain review schedules and support document control processes
SystmOne Administration and Data Quality
Support the ongoing maintenance and housekeeping of SystmOne across all Mereside sites, ensuring information remains accurate, consistent and up to date. Assist with the management of appointment templates, clinical system configuration and other administrative functions within SystmOne. Monitor data quality and identify areas where records, templates or processes require review or improvement. Support the implementation of changes to clinical systems in response to operational, contractual or reporting requirements
You should have or be:
Comfortable working with data and digital systems, especially Excel with a methodical approach to checking accuracy, maintaining high-quality records, and identifying issues. Highly organised, with the ability to manage a varied workload across multiple concurrent areas of responsibility without losing accuracy or attention to detail. A clear and confident communicator, able to work effectively with a wide range of clinical and non-clinical colleagues and to find collaborative, practical solutions when competing demands arise. Confident working across multiple sites, with a willingness to be present and visible at our locations. Self-motivated and well organised, with the ability to manage your own workload and prioritise effectively without constant direction. Curious and proactive, with a willingness to learn new skills and contribute to service improvements across the organisation.
It would be an advantage if you also:
Have experience of working in a GP practice or primary care setting, with a good practical understanding of how practices operate day to day. Have experience of SystemOne Have experience of Rotacloud or similar workforce scheduling software. Have been involved in clinical audits, quality improvement work, or project coordination in a primary care setting. Have experience of supporting projects, services improvements or organisational initiatives in a structured way. Are familiar with enhanced or additional clinical services such as flu vaccination programmes or extended access clinics. Have an interest in quality improvement, governance, or service development within primary care.
This is not meant to be an exhaustive list of duties. The need for flexibility is required and the post holder is expected to carry out any other related duties that are within the employees skills and abilities whenever reasonably instructed.
If you are interested in this role please send a CV and covering letter to:
Closing date: Friday 3rd July 2026 Please note we reserve the right to close this vacancy early.
Person Specification
Experience Essential
Comfortable working with data and digital systems, especially Excel with a methodical approach to checking accuracy, maintaining high-quality records, and identifying issues. Highly organised, with the ability to manage a varied workload across multiple concurrent areas of responsibility without losing accuracy or attention to detail. A clear and confident communicator, able to work effectively with a wide range of clinical and non-clinical colleagues and to find collaborative, practical solutions when competing demands arise. Confident working across multiple sites, with a willingness to be present and visible at our locations. Self-motivated and well organised, with the ability to manage your own workload and prioritise effectively without constant direction. Curious and proactive, with a willingness to learn new skills and contribute to service improvements across the organisation.
Desirable
Have experience of working in a GP practice or primary care setting, with a good practical understanding of how practices operate day to day. Have experience of SystemOne Have experience of Rotacloud or similar workforce scheduling software. Have been involved in clinical audits, quality improvement work, or project coordination in a primary care setting. Have experience of supporting projects, services improvements or organisational initiatives in a structured way. Are familiar with enhanced or additional clinical services such as flu vaccination programmes or extended access clinics. Have an interest in quality improvement, governance, or service development within primary care.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mereside Medical Group
Address Brewhouse Lane
Soham
Ely
Cambridgeshire
CB7 5JD
United Kingdom
Employer's website https://www.meresidemedical.nhs.uk/ (Opens in a new tab)