About this role
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
Job Description Job Name Instructional Designer Job Function HR/Business Shared Job Summary Summary of the overall responsibilities of this job (please note that this information is typically used to provide a general overview of the position to internal and external applicants.) Works with an experienced instructional designer to review needs assessment information to determine training goals. Reviews and updates existing training programs using content provided by subject matter experts. Uses template-oriented e-Learning software applications to update or develop online courses. Creates program evaluations and tests based on course objectives. Job Responsibilities List of the role's key duties and/or responsibilities (up to a maximum of eight) including important features of the job, the general nature, and the level of the work that an employee performs. Assists in conducting in-depth job-task analysis and/or needs assessment to identify learning objectives, and to determine training solutions and other performance enhancement solutions (e.g., management reinforcement, rewards, role clarity, job aids, etc.) Consults with managers and reviews needs assessment and/or job-task analysis information to determine the focus of training content, and to ensure training is focused on increasing the capability of employees to perform in their job. Applies knowledge of instructional design theory to design course content, working with subject matter experts, management, trainers, etc. At this level, design efforts are targeted on individual modules within larger programs or are standalone products focused on a narrow topic. Applies knowledge of adult learning theory to identify appropriate training media and methodologies based on audience learning styles, course content, audience location, point within the learning process, etc. Training methodologies may include group lecture, role play, simulation exercises, self-study, on-the-job training, computer-based training, etc. Researchers, selects, and modifies existing training curriculum, content, materials, job aids, etc. to meet learning needs. Reviews program evaluations, test results, and participant and manager feedback on training effectiveness to make recommendations for program improvement. Creates program evaluations and tools to measure program effectiveness, to assist in determining whether desired learning and performance outcomes are achieved. Identifies needs for outside resources, and sources vendors, as appropriate. Handles vendor management, to include coordination of resources and ensuring quality of product and service levels delivered. Preparation, Training & Experience Overview of the minimum knowledge, skills and abilities that are typically required to perform the duties of the role. In lieu of any required and/or preferred technical/managerial experience, participation in a company-wide sponsored rotational assignment program that provides broad exposure to multiple functions within the organization would be considered. Bachelor's degree or equivalent experience required, in addition to 3 to 4 years of experience in delivering training or supporting the development of training materials. Must have completed formal courses in learning design and adult learning theory, and reflect clear ability to translate that knowledge into developing quality training solutions. Demonstrates strong written and verbal communication skills. Demonstrates solid project management skills. Knowledge of common e-Learning software applications required, including creating new modules Required Software Skills: Microsoft Office, Articulate Storyline, Vyond, Well Said Proficiency Level in each: Intermediate to Advanced