About this role
Process involves data entry on the enrollment of new/existing employees for a member organization. Changes with regards to beneficiary, dependents and adding new products to the policy gets incorporated as well.
The user is responsible to process all back office transactions namely-Set up of accounts, scanning, New business Primarily responsible for processing transactions as per the SLAs outlined by the client Ensure that all the transactions are processed as per defined and documented desktop procedures Ensure that the assigned targets in accordance with SLA are met Ensure that the quality of the transactions is compliant with predefined parameters Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures
Standard processing approach in almost all scenarios
Graduate with 0 - 2 years of relevant experience