About this role
1. Strong people management and leadership skills. 2. Capability to conduct an appraisal discussion and assess different levels of performance and potential. 3. Capability to communicate with large teams. 4. Process Excellence Methodology. 5. Appreciation of the domain needs of the process and its key drivers. 6. Reasonable level of business perspective regarding the internal functioning of BPO/EXL. 7. Good networking capability and Client facing skills.