About this role
Roles - Disputes • Resolved disputed account issues. • Record and process received disputes. • Determine the appropriate dispute classification from listed types. • Order new and review existing documentation to resolve dispute. • Prepare correspondence (letters, emails, and/or faxes) and follow up with investigation via email and/or fax. • Electronically file all documentation according to policy and procedure. • Obtain account information and account verification from seller of the account. • Serve as liaison between debtors, sellers and other parties and Company on disputed accounts; provide information as required to appropriate parties.