About this role
• Knowledge of P&C Insurance underwriting • This role is primarily responsible for processing transactions as per the SLAs outlined by the client • Ensure that all the transactions are processed as per defined and documented desktop procedures • Ensure that the assigned targets in accordance with SLA are met • Ensure that the quality of the transactions is compliant with predefined parameters • Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures • Strong orientation towards Process Improvement and actively participate in AIM (All Ideas Matters) • Flexible to work in rotating / flexible 24*7 shifts to cover extended hours of operational requirements
Primary Internal Interactions
• AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking support • Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance • Subject Matter Expert for the purpose of handling process related issues; queries and escalated transactions • QCA for the purpose of associate performance feedback and audit in order to update the training curriculum
Minimum Graduation