About this role
• Good Computer navigation skills, keyboarding skills • Should be familiar with MS Office • Typing speed must be between 30-35 wpm with 95% accuracy
• Possesses necessary knowledge of business concepts to effectively perform the job • Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others. • Commits to achieving specific objectives and takes ownership for accomplishing them. • Responsible for handling high volumes of transactions. • Effectively balances quality, timeliness and productivity standards • Webchat/Digital knowledge
• Self discipline • Result and Customer oriented • Adaptability and Flexibility • CEF scores of B2 on both Written and Spoken English
• Excellent written and verbal communication skills • Good comprehension skills • Strong questioning and reasoning Skills • Customer Service focus • Ability to multi task, prioritize and manage daily work activities
Education Requirements
Graduate with at least 15 years of education.
Work Experience Requirements
Minimum 1 year of Webchat experience is must. Candidates with voice background & prior, web chat experience in preferable UK insurance or else US experience will be preferred, or experience of Webchat/e-mailing process with more than 1 concurrency, flexi shift and weekend working is most desirable.
Good Communication
Graduate with at least 1 year of international chat experience