About this role
Manage operational delivery and stakeholder relationships for assigned clients. Provide specialized consulting advice based on engagement requirements and support executive-level decision-making.
• Lead and mentor a team of SRE engineers (Level 7 ICs) • Own end-to-end incident management operations across regions • Establish and drive incident response processes and governance • Ensure effective 16x7 delivery model across geographies • Act as escalation point for critical incidents and stakeholder communication • Drive continuous improvements in MTTM and operational efficiency • Lead process enhancements, SOP creation, and knowledge transfer planning
Required Skills:
• Strong experience in SRE / Incident Management leadership • Proven ability to manage high-impact, complex incidents • Excellent communication, stakeholder management, and leadership skills • Ability to drive alignment and influence cross-functional teams
Technical Skills:
• Ability to proactively identify risks using monitoring tools such as DataDog and Grafana dashboards • Experience in incident response with capability to quickly restore services (restart, patch, or remediate live issues) • Strong focus on minimizing service downtime across environments • Hands-on experience supporting both on-premise (Linux environments) and cloud platforms (primarily Azure, with some exposure to GCP) • Solid understanding of networking concepts and system architecture