About this role
Job Profile Operations Associate Email Back-office Processing • Proficient in basic computer navigation and handling systems • Good understanding of email writing and communication • Basic knowledge of MS Excel cut, copy, paste, sort ascending descending • Ability to review customer requests received via email fax • Identify missing information as per SOPs and draft emails to Plan Administrators for clarification if needed • Detail-oriented with focus on accuracy and process adherence • Open to feedback and continuous improvement • Willing to work 100% from office and in night shifts