About this role
• Managing Vendor Invoice processing • Liaison with Requestors • Analyse and research exceptions in the process • Ensure to complete the assigned targets in accordance with the SLA and Internal standards are met • Monitor & reconcile vendor statement
Essential Functions
• Ensure adherence to Company Policies and Procedures • Receive invoices in AP workflow, perform necessary validations and execute transactions with timeliness • Support day to day operations related to Banking activities • Create and act on daily/ weekly/ monthly accounts payable reports • Ensure company policies, processes and procedures are clearly defined, updated and documented • Support escalated issues through resolution • Provide excellent customer service to stakeholders • Ensure that the assigned targets in accordance with the SLA and Internal standards are met • Perform other duties as required to support accounting department • Continuing to improve the payment process • Knowledge and expertise in the insurance industry
• Primary Internal Interactions • LAM/ Manager for the purpose of settling issues left unresolved • Subject Matter Expert for the purpose of handling process related issues, queries and escalated transactions • QCA for the purpose of associate performance feedback and audit to update the training curriculum • Primary External Interactions • Liaising with agency customers to arrange and push for payment.
• Technical Skills
• Understanding of MS-Office, sound P2P Operations knowledge • Typing speed should be approx. 25 words per minute
Process Specific Skills
• Sound knowledge of P2P domain • Comprehension skills – should be able to read, interpret business documents
Soft skills (Desired)
• Excellent spoken communication skills, stakeholder management and interaction, good presentation skills.
Soft Skills (Minimum) • Strong quantitative and analytical skills • A strong work ethic, detail orientation and a passion for excellence • Open to change and willing to learn new skills
Education Requirements
Bachelor’s degree in commerce and accounting with relevant experience.