About this role
• Should have an experience of managing a team of 25-30 members be able to coach them continuously to achieve business goal • Able to help team in resolving their queries as an when needed • To ensure complete operations management for end-to-end order to cash processes, including collections, dispute handling & billing / invoicing, reconciliation, payment processing and refunds managements etc. • Is required to possess deep knowledge of the all the activities, workflow, expectations of all end clients • To ensure timely and accurate delivery of daily, monthly and periodic processing of client requirements • Should establish systems and processes to ensure highest quality levels of performance is achieved on a day-to day basis. • To handle any escalation w.r.t. any operational issue. • To ensure proper documentation of workflow of all activities related to all the clients. •
• Profound knowledge of complete OTC process in insurance process • Good accounting skills • Good knowledge of Billing and cash apps • AR management ERP systems understanding • Good decision making skill • Committed to achieving specific objectives and takes ownership for accomplishing them. • Effectively balances quality, customer service and productivity standards • Ability to prioritize & multi-task • Exhibits meticulous attention to detail • Excellent problem solving & analytical skills • Act as liaison between team members and management & bring issues/concerns to management
• B.Com or B.Com Hons graduate • Minimum 5 years of experience in Manager role in OTC and overall 10 years of experience in Insurance industries • Must have worked on any of the ERP AR modules, preferably SAP/ CODA/Genius • Must have 5 years of client management experience • Must have an experience of setting up a new process