About this role
DIMENSIONS
• Limitless approval authority of cheques paid out. • Number of staff supervised • Branch turnover sales and profit targets • Branch Operations Budgets • Branch Customer Service standards KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED
• At least 6 years working experience in Banking Operations and specifically in Branch Operations. • Minimum first degree/professional qualification • Excellent sales abilities essential for achieving Branch Sales target • Excellent multicultural awareness and management skills, essentially people person • Detailed working knowledge of processes and controls in all core banking activities • Good communication and inter personal skills • High degree of team building and supervisory skills KEY RESULT AREAS
• To maximise profit and to supervise the operations of the Branch in conformity with the bank’s operational manual • To deliver sales targets of the Branch • To ensure that all sections within the Branch functions run efficiently to meet service standards for both internal and external customers • To establish and review key operational risk indicators and formulate action plans to minimize the Branch’s exposure to fraud and losses • To establish operational goals which are challenging in the improvement of : -Operational Cost -Service Quality -Controls -Customer Service
• To check and control hygiene of the Branch , working and safety conditions and oversee premises, building, equipment and Branch security • To be responsible for the re-engineering of the branch processes to improve customer service and cost effectiveness and control of performance targets. • Ensure that effective documentation is in place, in the form of user quotes and branch operating instructions, for existing systems and future systems. • To ensure that the Branch does not obtain an adverse audit grade. • To ensure that the Branch suspense accounts are always balanced • To be responsible for the appraisal of operations staff in the Branch • Keep abreast of local competitors activity and make recommendations on internal pricing, promotion and product policies • Any other duties that will be assigned by the Head of Domestic Operations. PEOPLE MANAGEMENT
• Supervises immediate team members to ensure that time, quality and other set standards are achieved • Interprets Conditions of Service to immediate team members • Appraises the performance of immediate team members and reviews those for lower level staff • Identifies training needs of immediate team members and recommends appropriate training for them. • Administers disciplinary measures to immediate team members in accordance with the Bank’s disciplinary code and procedures RISK AND COMPLIANCE
• Ensure prompt and adequate compliance responses to Sanctions and AML/CFT enquiries sent in by Compliance department • Take part in all annual mandatory refresher training organised by Compliance • Report all suspicious or fraudulent activities to Compliance or via whistle-blowing toll free line. • Signs off all PEP accounts and the Combined Risk Framework. COMMUNICATIONS AND WORKING RELATIONSHIPS
• Head, Domestic Operations • Director, Retail Banking • Director, Banking Operations • Deputy Managing Director • Managing Director • Peers in industry • External auditors • Central Bank Information security responsibilities
• Abide by the bank’s ISMS (Information Security Management Systems) policies and procedures • Safeguard the bank’s information assets in accordance with its ISMS policies and procedures