About this role
Respond to network incidents and service requests within defined SLAs. ● Perform initial triage and troubleshooting of network-related incidents. ● Troubleshoot network issues related to Cisco Routing & Switching, Zscaler, Meraki, and SD-WAN technologies. ● Analyze network performance metrics and logs to identify and resolve issues. ● Configure and deploy Cisco routers and switches for LAN and WAN connectivity. ● Implement VLANs, trunking, and inter-VLAN routing for network segmentation. ● Deploy and maintain Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) solutions. ● Assist in the deployment and management of SD-WAN and Meraki solutions, including vManage, vBond, and vSmart. Assist in the implementation of network changes and updates following change management processes. ● Document all changes made to network configurations and ensure compliance with company policies and procedures. ● Design and implement complex Cisco Routing & Switching configurations