About this role
About the Role: Daily supervision of staff (coaching, training and assistance in achieving sales objectives). Demonstrates and active management presence on the sales floor modeling exceptional service and ensuring all team members embody the Hermès spirit. Identifying sales opportunities by weekly review of business by profession, tracking delivery and special orders. Apply these sales opportunities in tandem with each sales specialist personal goals to evaluate contribution to total boutique. Contributing to and/or conducting monthly touch-base meetings and annual performance evaluations in tandem with Store Manager/Managing Director. Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to Hermès standards. Ensures policy and procedure is clearly communicated to team and all are actively compliant. Monitor E-time and scheduling needs for the staff. Keep and accurate record of va