About this role
Major Responsibilities: Client Experience & Service Excellence
• Greet and welcome clients with warmth, professionalism, and genuine enthusiasm • Deliver exceptional service at every touchpoint, ensuring a luxurious and personalized shopping experience • Maintain a refined, elegant, and customer-centric environment that reflects our brand values Sales & Client Relationship Management
• Understand customer needs and provide tailored product recommendations to drive sales • Foster strong, long-term relationships through consistent client communication and post-sale follow-up • Proactively address client inquiries and resolve concerns with discretion and efficiency • Share customer insights and feedback with store management to enhance the overall client experience • Contribute to the execution of sales plans and store targets • Actively participate in in-store events, marketing activities, and promotional campaigns to enhance brand visibility Store Operations & Visual Standards
• Support the smooth execution of daily store operations, including opening and closing procedures • Uphold brand standards through impeccable store presentation and visual merchandising • Participate in stock management activities, including stock transfers, monthly inventory counts, and preparation • Perform other duties as assigned to support the team and ensure a seamless store operation • Minimum of 2 years’ experience in high-end fashion, luxury retail, or a related client-facing role • Passion for luxury, craftsmanship, and delivering an exceptional client experience • Fluent in English; proficiency in additional languages is a strong advantage • Impeccable grooming, presentation, and a refined personal style consistent with luxury brand standards • A collaborative team player who embodies the values and spirit of the Hermès Maison • Strong interpersonal and communication skills with the ability to build lasting client relationships • Professional, client-focused, and solutions-oriented, with a proactive and positive attitude • Self-motivated with the ability to work independently while contributing to a team dynamic • Flexibility to work a retail schedule, including weekends, public holidays, and variable shifts Requirements & Competencies:
• Minimum of 2 years’ experience in high-end fashion, luxury retail, or a related client-facing role • Passion for luxury, craftsmanship, and delivering an exceptional client experience • Fluent in English; proficiency in additional languages is a strong advantage • Impeccable grooming, presentation, and a refined personal style consistent with luxury brand standards • A collaborative team player who embodies the values and spirit of the Hermès Maison • Strong interpersonal and communication skills with the ability to build lasting client relationships • Professional, client-focused, and solutions-oriented, with a proactive and positive attitude • Self-motivated with the ability to work independently while contributing to a team dynamic • Flexibility to work a retail schedule, including weekends, public holidays, and variable shifts