About this role
At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities. Our Retail Assistant Manager owns the execution of service on the floor, responsible for a team of Retail Duty Managers and Supervisors to ensure the delivery is seamless. This is a hands-on, guest experience focused, leadership role, responsible for overseeing the day-to-day operations. The Retail Assistant Manager will be required to lead and train a team of casual staff to deliver on these objectives, whilst focusing on continual improvement for the department and its policies and procedures.
• Ability to successfully manage multiple events and clients simultaneously within a fast-paced environment
• Commitment to delivering exceptional service standards and experience in delivering first class service to high profile corporate clientele.
• Experience in problem solving, plus excellent verbal and written communication skills.
• Highly organised with the ability to forward plan and prepare for upcoming requirements.
• Pro-active and solutions focused with a strong understanding of departmental operations.
• Excellent professional grooming and presentation.
• A tertiary qualification in Hospitality Management or a related course is favoured.
• Hospitality and industry experience with a minimum of two years’ experience in a similar role.
• Strong operational experience is required.
• Background in live event operations, stadia operations or large volume, multi-outlet catering would be beneficial toward this position.
• Leadership experience within event operations.
• Full working rights in Australia.
• Unrestricted Approved Manager’s License (WA) is a pre-requisite for this role.