About this role
This position is responsible to deliver data services, either Data Quality Analytics (DQA) or Data Guaranteed (DG), as per agreed scope and service level with customer.
• Completes timely, weekly & monthly DQA related reports so that customer can attain supply chain information more conveniently and efficiently. • Supports in closing the gap of missing events or milestones for DG customers. • Regularly abstracts related shipment data from system to check missing or inaccurate information. • Clarifies and follows up with concerned parties on root cause of data discrepancies. • Reconciles internally as well as externally when any issue was found. • Reviews contract / agreement and works with Logistics Analyst (LA) to re-new if they are about to expire. • Provides pro-active monitoring of customer facing data. • Validates accuracy and timeliness of EDI events as requested by the customer. • Tracks shipment milestones and reports any missing events with associated reasons. • Works with responsible service provider for error resolution and update status timely. • Tracks missing milestones and updates APLL system as per agreed SLA to make sure customers get complete and timely data.
• Must have completed a bachelor's degree; Mathematics major is preferred. • Integrity with strong sense of trust and responsibility • Ability to learn new knowledge and skills quickly • Strong problem solving and communication skills • Experienced with Microsoft Office applications, especially Excel • Good in reading, written and spoken English • Possess data analytical skills and logical thinking • Attention to details and result-oriented • Self-motivated and willing to work under pressure • Strong organization skills and ability to follow documented procedures • Strong problem solving and communication skills • Background in freight forwarding, consolidation and logistics is preferred