About this role
Roles & Responsibilities
- Oversee day-to-day operations of the department and ensure coherence and continuity
- Close coordination with carriers, customers, shippers/consignees and suppliers to plan the most appropriate freight solutions
- Carrier, freight contract and procurement management (ensure pricing competitiveness)
- Liaise, coordinate and negotiate terms of carriage with carriers, shippers and consignees
- Own, monitor and manage the unit’s financials and profitability. Review pricing strategies and conduct profit margin analysis to maintain competitiveness;
- Support commercial pursuits with competitive pricing and innovative solutions
- Lead implementation and onboarding of new freight customers
- Resolve service issues promptly; conduct root-cause analysis and develop corrective action plans. Escalate more complex cases to SQ team for guidance and alignment
- Review processes and develop continuous improvement strategies to drive efficiencies and customer satisfaction
- Liaise and coordinate with other internal stakeholders to ensure that the end-to-end freight process is seamless
- Prepare accurate weekly performance reports for senior management
- Coordinate with regional freight product teams to implement new freight products and solutions in Thailand
- Manage the department’s budget and lead the IFS team to achieve financial targets, KPIs and customer satisfaction levels
- Manage team members; recruit, train, manage performance.
Requirements and skills
- At least 5 years of proven experience in the international freight logistics environment
- Extensive experiences in servicing freight customers and highly capable to provide alternative solutions for customers related to international freight – inbound and outbound
- Strong relationship and network with local offices of major carriers and local forwarders
- In depth knowledge of international freight documentation procedures and flows.
- Good knowledge of trade compliance requirements, IMO/DG regulations and other local regulatory requirements is an advantage
- Ability to work independently and able to supervise and track multiple processes
- Computer-savvy with a working knowledge of freight and logistics platform. Familiarity with CargoWise is an advantage
- Strong stakeholders (both internal and external) management skills.
- Good English skills (spoken and written) and interpersonal skills
- Analytical skill to keep track of vendors contract, freight profitability and productivity
- High ability to handle unexpected issues pertaining to customers, vendors, and related part of logistics chain.
- Manage KPIs