About this role
OVERVIEW: The Representative, Customer Experience Supports day-to-day program execution and improvement. Supports customer requests and related developments in processes. Raise issues with senior colleagues/ managers where necessary. The Representative owns and manages the customer account and the liaison between all business units and customer. Raise issues with senior colleagues/ managers where necessary. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies.