About this role
Responsible for ensuring that customer orders are processed accurately and efficiently, container loads are maximized, and orders are fulfilled in a timely and cost-effective manner. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies.
- Process and manage customer orders efficiently and accurately in accordance with established procedures and protocols; and timeliness with high accuracy to meet customer expectations and cost-effectiveness. - Maintain accurate and up-to-date records of customer orders and communicate any changes or issues to relevant stakeholders. - Proactively address service issues with the respective stakeholders; escalate more complex cases to more senior colleagues and Supervisor/Manager. - Escalate non-conformance issues for interventions and corrections. - Respond to queries from various stakeholders. - Cooperate with service providers (2PL/3PL etc.) to resolve warehouse, customs or trucking issues to ensure timely delivery of orders. - Ensure all processes are documented and updated SOPs are reviewed after Logistics Analysts' updates. - Any other responsibilities as assigned by Supervisors/Managers.
• Minimum 1 year of relevant work experience. • Good command of the English Language. • Familiar with PC applications and MS Office tools.