About this role
ArcLight Consulting, an Addison Group Company, seeks a highly motivated and talented Senior Customer Success Representative looking to expand their career with a growing dynamic consulting company. The role will focus on providing responsive application-level support for our customers production and non-production environments, and internal process optimization. This senior level position offers a rich learning experience and a real opportunity to make an impact on the business. • Work with companies remotely to support Oracle HCM • Support business users by providing application support • Provide advice and training to end-users • Maintain current knowledge of relevant technologies • Understand and support all system interfaces for assigned applications • Work closely with business and vendor to tune and troubleshoot applications • Provide project support as required for system upgrades and requests for new functionality • Provide support in the area of process improvements & automations • Monitor assigned software applications, document, and analyze problems • Lead and participate in efforts to develop and implement process improvements and automation for application and system monitoring • Lead and participate in efforts to implement application updates to include upgrades, patches, and new releases • Test, debug, implement, and document programs • Develop work plans and track/report status of assigned projects/tasks • Liaise with vendor support on all issues • Responsible for problem management activities such as issue resolution and root cause analysis • Utilize & Maintain customer tickets via internal ticketing system
Skills & Requirements: • Oracle HCM Cloud experience required • Experience with Oracle Cloud ERP is a plus • Knowledge of HR processes • Excellent interpersonal, communication and presentation skills • Self-motivated and able to plan work effort and manage priorities • Ability to effectively work in a remote model with clients and peers • Bachelor’s degree in Business, Human Resources, Computer Science, or related field, or its equivalent. • 3+ years of experience in a similar role • Can be based anywhere in the US • Minimal travel may be required as per need basis