About this role
ArcLight Consulting, an Addison Group Company, seeks a highly motivated and talented Customer Success Representative looking to expand their career with a growing dynamic consulting company. The role will focus on helping our clients complete System Administration of their Oracle HCM or ERP Cloud applications. • Perform the documented procedures necessary for effective and efficient operations for our customers Oracle footprint • Provide Upgrade Support, Advanced System Monitoring, and Daily Operational Assistance • Complete light triage and ticket tracking for our customers as necessary • Ensure all system administration tasks for the customer are handled within active shift • Navigate required systems to log appropriate My Oracle Support service requests • Execute Test Strategy and analyst test results • Maintain documentation of test results • Respond quickly to customer requests for escalations • React to system or process issues by contacting responsible technical contacts or reporting problem to Service Delivery Manager • Apply and maintain quality standards of Customer Success Product Offering
Skills & Requirements: • Excellent interpersonal, communication and presentation skills • Self-motivated and able to plan work effort and manage priorities • Ability to effectively work in a remote model with clients and peers • Associate degree in Computer Science, Business or equivalent • Can be based anywhere in the US • Minimal travel may be required as per need basis