About this role
POSITION SUMMARY
• This position will be undertaking maintenance, start-up, testing, commissioning, troubleshooting, repairing of company monitoring product and relate product.
RESPONSIBILITIES
• To provide all preventive maintenance services on-site through shift rotation assignments, with the main task being system cleaning. • To support all corrective maintenance, site troubleshooting, and coordination with other related parties to resolve any site issues and problems within the resolution time set by the company's goals. • Organize all site reports in compliance with customer agreements. • To provide service reports with technical recommendations to customers, leading to additional purchase orders and opportunities for Service Sales on a weekly basis. • Strictly comply with VERTIV’s and the customer’s safety standards and policies. • To provide technical support and assistance in the cost evaluation for "Time & Material" repair quotations. • Exercise a professional and customer-oriented approach, reflecting VERTIV as a company with world-class quality service levels. • Keep up to date with knowledge and application of company products/services. • Continually develop and improve as a service professional through self-analysis, reading, benchmarking against the best in the industry, and practice.
QUALIFICATIONS
• Understanding and knowledge of Thermal-related products.. • Basic computer skills required. • Minimum of 3 years' experience in the Thermal maintenance and services industry. • Diligent, honest, patient, highly disciplined, and with an unlimited commitment to providing service. • Proficient in Thai communication skills. • Ability to communicate in English is advantageous. • Capable of working independently with minimal supervision, self-driven, and able to work under pressure. • Self-motivated, proactive, and detail-oriented. • Committed to service excellence and goal-oriented. • Strong interpersonal skills. • Capable of working under pressure and being self-driven.
PHYSICAL & ENVIRONMENTAL DEMANDS
• Please list all physical and environmental demands that may performed on a regular basis.
TIME TRAVEL REQUIRED
(None, 10%, 25%, 50%, 75%)