About this role
Provide day-to-day operational support for Vertiv’s enterprise Shopify eCommerce platform within the Digital organization. This individual contributor role is responsible for monitoring platform health, triaging incidents, performing basic troubleshooting, and escalating issues to the development team as needed. The Application Support specialist will help maintain the Gen 2 eCommerce platform’s stability and availability by serving as the first line of support, documenting issues, and assisting with routine platform maintenance tasks. This role supports Vertiv’s Operational Excellence and Customer Focus strategic priorities by helping ensure the eCommerce platform remains operational and responsive for Vertiv’s global customers.