About this role
• KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10
• Cross sell all bank products and services. • Attend to customer’s queries whilst lodging them In ECRM • Resolve and minimize number of customers complaints. • Receive and analyze customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T. • Maintain proper documentation and custodianship of Blank forms. • Ensure 100% collection of revenues for services rendered. • Rectify irregularities highlighted in the audit report in customer service area. • Punctual and accurate submission of relevant reports. • Ensure all relevant stationary is available to customers.
• Cleanliness of the banking hall.
• Any other duties assigned from time to time.
KNOWLEDGE AND EXPERTISE;
• A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
• Work experience as added advantage. At least 1year’s banking experience.
• Strong Customer service skills and thorough knowledge of banking products and services.
• Strong communications, and interpersonal skills and team player.
• Passion for Performance. • Self - Drive, Flexibility, Focus and attention to detail. • Open to New Ideas in a rapidly changing Business Environment and innovative.