About this role
With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.
One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.
Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.
NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.
As a Sr. Manager for Food Production, you will lead and develop a high-performing team that delivers exceptional service, client satisfaction, and retention across a portfolio of large brands and retailers. You own client service outcomes and operational performance by defining metrics such as customer satisfaction scores, response times, and quality standards. Ensure that these benchmarks are met and drive continuous improvement throughout the client’s lifecycle. The successful candidate must be comfortable driving accountability, reinforcing standards, coaching and managing employees, while maintaining a strong culture of safety, quality, and service excellence. This position follows a hybrid schedule, with three days per week at our Ann Arbor headquarters. Remote consideration may be available for highly qualified candidates. #LI-KS1
• Own the Supplier Assurance global P&L performance (around $15M), including forecasting, revenue, operational costs, margin, and overall profitability • Lead the Supplier Assurance business with accountability for client outcomes, retention, account health, operational performance, and sustainable growth • Drive global business growth in partnership with Sales leadership, identifying opportunities to expand existing accounts, broaden the global service scope, and maximize long-term client value • Serve as the strategic relationship leader for key clients, building trusted partnerships, proactively managing account risks, and resolving complex escalations • Play a key leadership role in developing and executing the three-year strategic plan to double the program, translating growth objectives into actionable commercial operational priorities • Partner cross-functionally with Sales, Marketing, Audit Delivery, Scheduling, Technical, and Operations to deliver a seamless client experience, scalable execution, and strong business results • Champion continuous improvement and innovation, advancing service offerings, operational scalability, and market competitiveness
• A minimum of a 4-year degree • 10+ years in account management, client services, commercial operations, or related roles supporting enterprise clients, brands, or retailers • 5+ years of leadership experience managing client-facing or operational teams with accountability for service delivery and performance • Proven success in managing and growing client portfolios, focusing on retention, account expansion, and engaging with executive stakeholders • Experience influencing and collaborating with Sales, Marketing, Operations, and senior leadership to execute growth and client strategies • Strong service leadership mindset, with the ability to drive client satisfaction, retention, and operational excellence • Demonstrated commercial acumen, particularly in pricing, renewals, and identifying growth opportunities within existing accounts • Ability to operate effectively in a high-growth environment while balancing client expectations, service delivery, and scalability • Experience in supply chain, audit, certification, compliance, or regulated environments is preferred • Strong analytical skills and data-driven decision-making abilities • Excellent communication skills, executive presence, and stakeholder management capabilities Grade 8: $91,000- 200,000 Disclaimer - The total pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At NSF, it is not typical for an individual to be hired at or near the top of the pay range for their role and compensation decisions are dependent on the facts and circumstances of each case.