About this role
Responsibilities
• Coordinate visits to field offices and rigs to maintain strong relationships and gain a thorough understanding of technician capabilities and customer expectations. • Utilize video and audio recording tools to create digital assets for both training and marketing purposes. • Gather and document feedback from Operations regarding issues with existing products. Collaborate with team members and stakeholders to identify training gaps, and coordinate with relevant groups to implement long-term solutions. • Provide onsite and remote support for all MDT products as needed. • Collect and document product feedback during training sessions and ensure it is shared with the appropriate personnel for review and implementation. • Develop and deliver training curricula and supporting documentation to strengthen the support structure for each product. • Create and manage courses and training offerings within the Learning Management System (LMS). • Perform other tasks as assigned by the manager.
Qualifications and Expectations
• B.S in related field preferred, or minimum of 3 years of field experience in the energy or communications industries. • At least 2 years of experience in classroom or field training preferred. • Self-motivated with strong time management skills and the ability to work independently with minimal supervision. • Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Visio, Outlook, and Teams. • Strong communication skills, with the ability to effectively present to large and unfamiliar audiences. • Familiarity with Adobe Captivate or similar e-learning development tools.
Travel Requirements
• Up to 50% daily and 25% overnight travel required. • Potential for international travel to low-risk regions.