About this role
Role Overview
As a Lead Account Executive, you will be responsible for driving new business acquisition and expanding Freshworks' presence within the Mid-Market and Enterprise segment. You will manage the complete sales cycle, build executive relationships, and consistently deliver against revenue targets.
Key Responsibilities
Drive new logo acquisition and exceed revenue targets.
Build and manage a strong pipeline through strategic prospecting and account planning.
Lead complex sales cycles from discovery through closure.
Develop trusted relationships with C-level and senior business stakeholders.
Understand customer challenges and position Freshworks solutions to deliver measurable business outcomes.
Collaborate with Customer Success, Solutions Engineering, Marketing, and Support teams to drive successful customer engagements.
Maintain accurate forecasting and pipeline hygiene.
Travel as required to support customer and business needs.
7–10 years of sales experience, including 5+ years in SaaS or solution sales.
Proven track record in new logo acquisition and quota attainment.
Strong consultative selling, negotiation, and account planning skills.
Experience selling to Mid-Market or Enterprise customers.
Excellent communication, presentation, and stakeholder management skills.
Exposure to CRM, CX, EX, ITSM, or related SaaS solutions is preferred.
Bachelor's degree required; MBA is a plus.
Preferred Competencies
Strong hunting mindset and growth orientation.
Ability to navigate complex sales environments and multiple stakeholders.
Self-starter with a high degree of ownership and adaptability.
Analytical thinker with strong problem-solving skills and customer focus.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.