About this role
Customer Experience Associate
Job Description: Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.
Additional Qualifications/Requirements: • Willing to cross-train and work in other areas of the store, as needed • Must possess a welcoming and helpful attitude toward customers and other team members • Cash handling experience preferred • Excellent communication skills • Basic computer skills • Retail experience preferred
Job Qualifications: Completion of High School or the equivalent. Able to learn and adapt to current technology needs. Able to think quickly on the spot to answer customer questions.
Who We Are: The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.