About this role
Job Title: Mid – Level 2 Helpdesk (Tech/Ops Support) Experience: 5-8 Years Grade : E3 Location: Bengaluru / Hyderabad 1st shift: 7am to 4pm and 2nd shift: 2pm - 11pm Domain: Healthcare (Radiology / Cardiology/ Ancillary Preferred) Location: Bangalore/Hyderabad Responsibilities Troubleshoot moderate imaging workflow issues (delayed transfers, modality integration). Investigate server/storage alerts and perform corrective actions. Manage firewall rule monitoring and escalate suspicious traffic. Analyze VMware/ESXi host performance and resolve VM resource conflicts. Coordinate with OEM vendors for hardware diagnostics. Ensure batch jobs and backups run successfully, re-initiate failed processes. Mentor junior Team Member. Skills Intermediate expertise in DICOM, HL7, imaging informatics. Strong knowledge of AD, VMware/ESXi, and storage systems. Root cause analysis and ITIL incident/problem management. Qualifications BE in Computer Science Engineering (CSE), Information Technology (IT), or Biomedical Engineering (BME) MSc in Computer Science, Health Informatics, or Biomedical Engineering Certifications CCNA, ITIL, VMware, Cloud Foundation Job Title: Senior – Level 2 Helpdesk (Tech/Ops Support) Experience: 5-8 Years Grade : E3 Location: Bengaluru / Hyderabad 1st shift: 7am to 4pm and 2nd shift: 2pm - 11pm Domain: Healthcare (Radiology / Cardiology/ Ancillary Preferred) Responsibilities Oversee 24x7 monitoring across imaging, storage, server, and network infrastructure. Manage escalations and coordinate with Level 3/vendor support. Ensure disaster recovery readiness and compliance with HIPAA/security policies. Develop SOPs for incident handling, escalation, and preventive maintenance. Provide performance reports and recommend infrastructure upgrades. Skills Deep expertise in imaging informatics, VMware/ESXi, AD, and enterprise storage. Leadership in high-pressure environments. Experience with enterprise monitoring solutions (Splunk, SCOM, SolarWinds). Strategic alignment of IT operations with patient safety and clinical outcomes. Qualifications BE in Computer Science Engineering (CSE), Information Technology (IT), or Biomedical Engineering (BME) MSc in Computer Science, Health Informatics, or Biomedical Engineering Certifications CCNA, ITIL, VMware, Cloud Foundation