About this role
Job Summary The Director of Telecommunications will lead the planning, design, implementation, and operations of enterprise telephony and unified communications solutions, with a strong focus on Avaya platforms . This role is responsible for ensuring high availability, scalability, security, and cost-effective delivery of voice, IPO 500V3 hardware-based applications and contact center services across the organization. Key Responsibilities Leadership & Strategy Define and execute the organization’s telecommunications and unified communications strategy Lead and mentor telecom engineers, administrators, and vendors Serve as the senior subject-matter expert for Avaya voice and contact center technologies Align telecom initiatives with business goals, security standards, and compliance requirements Architecture & Operations Oversee architecture, deployment, and support of Avaya systems (Aura, CM and IPO 500V3 and Solutions) Ensure high availability, disaster recovery, and business continuity for voice and contact center services Manage VoIP infrastructure including SIP, SBCs, gateways, and carrier integrations Drive performance optimization, capacity planning, and system upgrades Vendor & Financial Management Manage relationships with Avaya, telecom carriers, and third-party integrators Lead contract negotiations, licensing, and support agreements Own telecom budgets, cost optimization initiatives, and ROI tracking Security & Compliance Ensure telecom systems meet security, regulatory, and data privacy requirements Partner with cybersecurity teams to mitigate risks and respond to incidents Collaboration & Stakeholder Management Partner with IT, network, security, and business leaders to deliver seamless communication services Act as the escalation point for critical incidents and executive communications needs Required Qualifications Bachelor’s degree in information technology, Engineering, or related field Total 18+ Years of Experience, 10+ years of telecommunications experience, with 5+ years in a leadership role Deep hands-on and architectural knowledge of Avaya enterprise telephony and contact center solutions Good knowledge of Avaya IP Office solutions (especially Telephony Hardware development) Strong understanding of VoIP, SIP, QoS, networking, and cloud/hybrid environments Proven experience managing large-scale, mission-critical voice environments Key Competencies Strategic thinking and executive communication Strong vendor and financial management skills Leadership and team development Problem-solving under high-availability requirements Technical Skills Strong understanding of real-time communication systems (voice, video, SIP, media services) Experience with cloud platforms (AWS, Azure, or GCP) and microservices architecture Strong knowledge of distributed systems, scalability, fault tolerance, and performance engineering Familiarity with DevOps, CI/CD, containerization (Docker, Kubernetes) Hands-on experience with Jira for Agile planning, tracking, and reporting Strong understanding of Scrum, Kanban, and SAFe-like frameworks Experience managing multi-team backlogs, cross-release dependencies, and roadmap execution Ability to use data and metrics to drive delivery predictability and continuous improvement