About this role
Primary Responsibilities 1. ServiceNow Development Develop and customize ServiceNow applications and modules Configure workflows, Flow Designer, UI Policies, Business Rules, ACLs, Client Scripts, and Script Includes Build integrations using REST/SOAP APIs Develop catalog items, portals, and automation workflows 2. Technical Leadership Lead a team of developers and administrators Review code quality and enforce development standards Guide junior developers on platform best practices Support estimation, sprint planning, and technical design discussions 3. Solution Design & Implementation Translate business requirements into technical solutions Prepare technical design documents Participate in architecture and integration discussions Ensure scalable and reusable development patterns 4. Integration & Automation Design integrations with external systems such as: SAP Salesforce Kafka CPQ BRIM Telecom order systems Work on IntegrationHub, MID servers, and API orchestration 5. Production Support & Stability Troubleshoot complex production issues Handle platform upgrades and deployments Improve performance and platform stability Support incident resolution and root-cause analysis Common certifications: CSA (Certified System Administrator) CAD (Certified Application Developer) CIS-ITSM