About this role
Role Summary We are looking for a highly skilled ServiceNow Technical Lead having up to 8 years experience with strong hands-on development and debugging expertise. The ideal candidate must have deep platform knowledge, proven experience with Flow Designer, and mid-to-advanced integration capabilities. Exposure to telecom domain projects and Telecom Service Management (TSM) will be a strong advantage. Key Responsibilities Lead end-to-end design, development, and delivery of ServiceNow solutions. Provide technical leadership and mentorship to developers and junior team members. Design and implement scalable, maintainable solutions using ServiceNow best practices. Perform advanced debugging, root cause analysis, and performance optimization. Develop and manage workflows using Flow Designer (mandatory). Build and manage integrations with external systems (REST/SOAP, APIs, MID Server, etc.). Ensure adherence to coding standards, governance, and platform guidelines. Collaborate with stakeholders to translate business requirements into technical solutions. Participate in code reviews, release management, and deployment activities. Mandatory Skills Strong hands-on experience in ServiceNow development: Business Rules, Script Includes, Client Scripts, UI Actions, ACLs and Service Portal Deep understanding of ServiceNow platform architecture and core modules (ITSM) Strong debugging and troubleshooting skills (logs, transactions, performance issues) Mandatory expertise in Flow Designer (complex flows, sub flows, error handling) Integrations: REST & SOAP APIs Integration Hub Web services, authentication mechanisms (OAuth, Basic, etc.) Strong knowledge of update sets and instance management Good to Have Telecom domain project experience Exposure to Telecom Service Management (TSM) Experience with Performance Analytics and Reporting Familiarity with Agile/Scrum methodologies Prior experience in a Technical Lead or senior developer role ServiceNow certifications (CSA, CAD preferred) Key Competencies Strong analytical and problem-solving mindset Ability to handle complex technical scenarios independently Excellent communication and stakeholder management skills Ownership mindset with delivery focus