About this role
JOB OBJECTIVE(S) Responsible for developing the business unit to increase sales, profitability, market share and customer satisfaction. DUTIES & RESPONSIBILITIES ▪ Supervise activities of retail marketing staff to ensure timely and efficient service delivery to customers. ▪ Promote the sales and service culture through coaching, guidance and staff motivation ▪ Ensure achievement of monthly and annual targets ▪ Approve expenditure for the branch marketing team within limits ▪ Ensure branch operating cost is within approved budget ▪ Ensure zero tolerance for inactive/dormant accounts ▪ Manage all staff in the team to achieve increased value creation, volume of business and enhanced profitability for the bank ▪ Ensure effective risk asset appraisal, disbursement and monitoring ▪ Provide timely and accurate reports in prescribed formats and intervals ▪ Ensure excellent working relationship with the branch operations staff ▪ Perform all other duties as assigned by the Group Head. JOB REQUIREMENTS Education Minimum Education: First Degree or its equivalent in any discipline preferably business-related. Higher Degrees (MBA)/Professional Certificate will be an added advantage Experience Minimum of 5 years relevant experience and at least 2 years in management position with responsibility in Retail & marketing units, relationship management, product management and Marketing and retail sales. Knowledge Financial advisory Good Knowledge of the business environment Credit/Risk Management Banking structure, policies, and procedures Banking Operations, Products & Services Customer Service Marketing/ Sales Business/ Product Development Budget Planning & Control Financial Analysis Business/ Operational Strategy Strategic Business Planning Grade: ABO – SBO Note: Only shortlisted applicants will be contacted.