About this role
The CX Design Analyst - Internal UX & Process Optimization role is focused on transforming internal user experiences and optimizing user journeys to drive employee efficiency, satisfaction and service excellence. The role centers on improving internal user experiences by identifying inefficiencies and redesigning workflows for greater productivity. It involves mapping existing journeys to uncover redundancies and opportunities for automation, while collaborating across teams to ensure alignment with strategic goals. Key activities include developing visual artifacts such as journey maps and service blueprints, supporting enterprise-wide optimization initiatives, and applying methodologies like Lean, Agile, or Six Sigma to drive continuous improvement. Feedback loops are established to assess the impact of enhancements, and emerging trends in UX and process optimization are monitored to inform innovative solutions.