About this role
Job summary
Inclusion Health Devon CIC is looking for an experienced and motivated Business Manager to help lead a unique primary care service supporting people experiencing homelessness and severe social disadvantage across Devon.
This is an opportunity to take on a senior leadership role within a small, ambitious organisation that is committed to improving health outcomes for some of the most vulnerable people in our communities. Working closely with Directors, clinical leaders and the Practice Manager, you will play a key role in ensuring the organisation is well governed, financially sustainable, operationally effective and ready for future opportunities.
The role combines strategic thinking with practical delivery. You will lead on governance, finance, HR, service development and stakeholder relationships, helping the organisation move confidently from successful service establishment into its next phase of growth and development.
We are looking for someone who enjoys working autonomously, building strong relationships and turning ideas into action. You will need significant leadership experience, excellent organisational skills and the ability to work across complex systems and partnerships.
In return, you will join a supportive and values-driven team, have the opportunity to shape the future of an innovative service, and make a tangible difference to the lives of people who often face the greatest barriers to accessing healthcare.
Main duties of the job
As Business Manager, you will provide senior operational leadership across a specialist primary care service supporting people experiencing homelessness and severe social disadvantage.
Working closely with the Directors, Practice Manager and clinical team, you will help ensure the organisation remains well governed, financially sustainable and operationally effective. You will support the development of systems, processes and partnerships that enable the service to deliver high-quality care while meeting regulatory and contractual requirements.
The role includes leadership of governance, finance, workforce and organisational development, alongside building strong relationships with commissioners, partner organisations and community stakeholders. You will play a key role in supporting service improvement, managing organisational risk and helping shape the future direction of a growing and innovative service.
This is a varied role that combines strategic thinking with practical delivery and offers the opportunity to make a meaningful contribution to improving healthcare access and outcomes for some of the most vulnerable people in our communities.
About us
Inclusion Health Devon CIC provides specialist primary care services for people experiencing homelessness and severe social disadvantage across Devon. We work with patients who often face multiple barriers to accessing healthcare, including poor physical and mental health, substance dependence, safeguarding concerns and unstable housing.
We are a small, committed and values-driven organisation with a strong focus on compassion, teamwork and practical problem-solving. Our team includes GPs, nurses, healthcare assistants, administrators and managers who work closely with community organisations, local authorities and NHS partners to deliver joined-up care for some of the most vulnerable people in our communities.
As a growing organisation, we offer the opportunity to make a genuine difference while helping shape and develop services. Team members are encouraged to contribute ideas, take ownership of their work and support continuous improvement. We value professionalism, flexibility, mutual support and a willingness to work collaboratively to overcome challenges.
Working with us offers the chance to be part of a supportive and purpose-driven team, develop strong relationships across the wider health and care system, and play a meaningful role in improving health outcomes and reducing inequalities for people who are often excluded from mainstream services.
Job description Job responsibilities
Inclusion Health Devon CIC is seeking an experienced Business Manager to provide senior operational leadership for a specialist primary care service supporting people experiencing homelessness and severe social disadvantage.
The postholder will work closely with the Directors, Practice Manager and clinical leadership team to ensure the organisation remains well governed, financially sustainable and operationally effective. The role combines strategic leadership with practical delivery and will play a key role in supporting service development, organisational resilience and continuous improvement.
This is a senior part-time position requiring an individual who is comfortable working autonomously, building strong relationships and leading across multiple areas of organisational responsibility.
Main Duties and ResponsibilitiesGovernance and Compliance
Lead and maintain effective governance systems appropriate for a CQC-registered healthcare serviceEnsure robust processes are in place for incident management, complaints, safeguarding, significant event review, audit and quality improvementMaintain organisational risk management systems and support the development and review of policies and proceduresEnsure evidence is maintained to support regulatory compliance and assurance requirements
Finance and Performance
Provide oversight of budgets, financial planning, forecasting and reportingWork with finance and payroll providers to ensure effective financial management processesSupport Directors by providing clear financial information and recommendations to inform decision-makingMonitor contractual and performance requirements and support reporting processes
Human Resources and Workforce
Provide senior leadership and oversight for workforce management processesSupport recruitment, induction, appraisal, performance management and workforce planning activitiesLine manage the Practice Manager and provide leadership support across the wider teamPromote a positive organisational culture and support staff wellbeing
Service Development and Improvement
Identify opportunities to improve systems, processes and ways of workingSupport the development and implementation of service improvement initiativesHelp ensure the organisation continues to develop sustainable and effective models of careSupport organisational planning and future service development opportunities
Stakeholder and Partnership Working
Develop and maintain effective relationships with commissioners, partner organisations and wider stakeholdersSupport contract management, commissioning discussions and organisational representationWork collaboratively with local agencies to strengthen integrated service delivery
Operational Oversight
Provide oversight of operational performance, capacity and service delivery arrangementsSupport the Practice Manager and clinical leads in implementing and embedding operational improvementsMaintain oversight of organisational systems, information governance arrangements and digital infrastructureEnsure patient feedback and learning are used to inform service development
Person Specification
Qualifications Essential
Educated to degree level or equivalent experience Evidence of continuing professional development
Desirable
Management qualification or postgraduate qualification in a relevant subject CIPD, ILM, MBA or equivalent leadership qualification
Experience Essential
Significant senior management experience within healthcare, public sector, voluntary sector or similarly complex service environments Experience of managing teams and supporting workforce performance and development Experience of financial management, budgeting and reporting Experience of developing and implementing organisational policies, processes or governance arrangements Experience of working with multiple stakeholders and building effective professional relationships Experience of leading service improvement, organisational development or change initiatives
Desirable
Experience within primary care, community health services, inclusion health, homelessness services or services supporting vulnerable groups Experience supporting CQC compliance, inspection preparation or quality improvement programmes Experience of NHS commissioning, contracting or provider management Experience of line managing senior staff
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Inclusion Health Devon CIC
Address Inclusion Health Devon CIC
Wat Tyler House, King William Street
Exeter
Devon
EX2 5JL
United Kingdom
Employer's website https://www.inclusionhealthdevon.co.uk/ (Opens in a new tab)