About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description:
Middleware Knowledge is a must with having Tomat , Apache and strong linux application support analyst with middleware experience
4 to 7 years of experience is required
Understanding of Web Request on above Web Servers
Would be required to support release application fixes and major/minor releases
Need to possess diagnosing and solving software faults skill
Responsible to report and track post product bugs, fixes and enhancement related along with product development team
Responsible to work on updating incident, remediation task, Problem root cause analysis task in ServiceNow application
Required to participate in Change management activities
Should possess ability to communicate with end users and capture tickets/incidents related to application over phone/IM
Should be available for on-call support as needed
Responding to callouts in a timely fashion
Requirements:
BE Computer Science or related technical degree or work experience
Should have experience on working on highly available system either in on-premise hosting or cloud hosting model.
Strong communication skills and active listening
Strong teamwork ethic – willing to jump in to assist others
Accountability, Ownership and Commitment to quality and deadlines
An independent worker who will take the initiative to ensure goals are met
Ability to work under pressure with changing objectives and deadlines
Creative problem solver with strong analytical skills
Highly reliable and organized with strong attention to details, with ability to concurrently manage multiple tasks
Willing to work in shifts and weekends