About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Key Responsibilities:
• Troubleshoot and resolve network issues escalated from frontline support, using strong analytical and diagnostic skills. • Collaborate with engineering and operations teams to implement network changes, maintenance activities, and incident response plans. • Maintain and update network documentation, including topology diagrams, configuration records, and support procedures. • Assist in testing and validating network upgrades, patches, and new deployments in a support capacity. • Participate in support planning sessions, daily team syncs, and backlog grooming to ensure timely issue resolution. • Contribute to continuous improvement efforts by identifying recurring issues and recommending process improvements or automation opportunities. • Support other operational and project-based tasks assigned. Required Qualifications:
• Degree in computer science, information technology, or related field, or equivalent hands-on experience. • Minimum 5-6 years of experience supporting enterprise networks in a technical or operational role.
• hands-on experience on the following: • Routing and switching (Cisco routers and switches, VMware SD-WAN) • Firewalls (Cisco ASA, Palo Alto, NSX) • Load balancers (F5, AVI)
• Open to shifting and hybrid work setup