About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Title: Senior Manager – Security Location: Bangalore, India Geographic Coverage: India (Noida, Bangalore, Hyderabad, Cochin, Vizag) Employment Type: Full-Time Industry: IT / ITES
Role Summary The Senior Manager - Security is responsible for leading and managing security operations across multiple delivery centers in India - This is an execution-focused and operational role, accountable for ensuring a safe, compliant, and risk-resilient environment, with strong emphasis on incident management, vendor governance, regulatory compliance, and business continuity in a highly regulated IT/ITES environment.
Key Responsibilities
1. Security Operations & Site Governance · Lead end-to-end security operations across all assigned locations (Noida, Bangalore, Hyderabad, Vizag, Cochin) · Ensure consistent deployment & adherence of security policies, SOPs, operational controls across all sites along with driving standardization & governance of security practices across the porolio. · Maintain a safe and secure working environment across facilities.
2. Vendor Management and Governance & Service Delivery · Manage and govern security vendors (guarding, SOC, electronic surveillance partners) across locations · Monitor and Drive vendor performance through SLA/KPI adherence, audits, and reviews · Lead vendor transitions if they occur - drive operational stabilization, and continuous improvement initiatives
3. Oversee Physical and Electronic Security Systems & Management · Oversee operations of CCTV, Access Control, Fire Detection and Fire Fighting & Life Safety, and SOC / BMS systems. · Ensure up time, compliance, and periodic audits of all security infrastructure · Drive access governance, monitoring, and periodic reviews.
4. Compliance, Audits & Regulatory Governance and Alignment · Ensure adherence and compliance to internal security standards and external regulatory requirements · Support audits (ISO, client audits, internal audits) along with maintaining security documentation, policies, and audit trails · Ensure compliance with statutory requirements and global security frameworks, including: o ISO 27001 o PCI-DSS o HIPAA (Healthcare Information Security & Privacy) o HITRUST CSF (Common Security Framework) o Occupational Health & Safety (OHS) · Act as liaison with law enforcement, regulatory bodies, and audit agencies. · Lead and support client, internal, and external audits, ensuring timely closure of observations and findings. · Ensure control effectiveness, documentation, and audit readiness across all sites.
5. Emergency Response, Crisis Response and Business Continuity · Drive and support Emergency Response Team (ERT) readiness and execution of drills. · Maintain and periodically update Emergency Action Plans and BCP frameworks for all sites. · Coordinate with business, facilities, and leadership during disruptions · Support crisis management and incident escalation protocols, including war-room activation and participation where required.
6. Stakeholder Management · Partner with Real Estate & Facilities, HR, Compliance, Transport, IT, and Business Leaders. · Provide regular updates on security posture, incidents, and risk mitigation plans · Provide regular MIS, dashboards, and risk updates. · Conduct employee awareness sessions, onboarding briefings, and periodic security training courses
7. Governance, Reporting & Continuous Improvement · Develop standardized MIS reporting, dashboards, and leadership updates. · Identify opportunities for cost optimization, process improvement, and risk reduction.
Key Performance Indicators (KPIs) · Strong operational leadership in multi-site environments · Thorough knowledge of Physical and Electronic Security systems - (CCTV, Access Control, BMS / SOC, PA, FDS, FFS, Gas Flooding systems) · Incident handling, response timelines and closure effectiveness, with analytical & investigation capability · Audit readiness and closure of audit observations (ISO, PCI, HIPAA, HITRUST) · Vendor and contract management expertise along with driving vendor SLA/KPI adherence · Reduction in security risks and incidents · ERT drill effectiveness and BCP readiness · Security systems uptime and compliance · Excellent stakeholder management and communication skills · High ownership, execution focus, and ability to work independently
Qualifications & Experience · Graduate / Postgraduate · 10–15 years of experience in Corporate Security within IT/ITES / BPO environments · Experience managing multi-location security operations and compliance frameworks Preferred Background · Ex - Armed Forces including short services background candidates with corporate security exposure OR · 12–15 years + of experience in corporate security / facility & transport security / risk management in an IT / ITES environment · Experience in IT/ITES / BPO / large campus environments preferred · Prior experience managing multi-city operations and vendors · Familiarity with compliance frameworks (ISO, PCI, HIPAA, HITRUST audits, BCP, etc.)
Skills & Competencies · Strong operational leadership and execution focus · Expertise in incident management and investigations · Strong vendor management and governance capability · Familiarity with global compliance frameworks (ISO, PCI-DSS, HIPAA, HITRUST) · High risk awareness and analytical thinking · Excellent communication and stakeholder management skills
Reporting Structure · Reports to: Real Estate & Facilities Leadership · Key Interfaces: Facilities, HR, Compliance, Procurement, IT, Business Leaders Additional Information · Role may require travel across locations as required · Flexibility to handle critical incidents and emergency situations
Role Value Proposition This role offers an opportunity to lead multi-city, high-impact security operations, ensuring regulatory compliance, business continuity, and employee safety in a dynamic and highly regulated IT / ITES environment.