About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
• Requires broad technical expertise and company/industry knowledge. • Accountable for program management functions. • Assists others in achieving goals. • Manages performance appraisals and pay reviews. • Manages training for 3 or more employees. • Manages hiring and termination actions. • Requires broad technical expertise and company/industry knowledge. • Is accountable for program management functions.
General Profile
• Accountable for team performance and results. • Manages professional employees and/or supervisors. • Adapts plans and priorities based on resource and operational challenges. • Acts based on policies, procedures. • Receives guidance from managers. • Provides technical guidance to employees, colleagues, and customers.
Functional Knowledge
• Understands and applies concepts in the field of expertise. • Has growing knowledge of other disciplines.
Business Expertise
• Translates strategy and priorities into work product.
Impact
• Positively impacts the level of service. • Impacts the team’s ability to meet quality, volume, and timeline targets. • Guides based on policies, resource requirements, budgets, and business plans.
Leadership
• Builds team engagement to meet service and operational challenges. • Provides recommendations for OT, operational expenses, and rollup data.
Problem Solving
• Resolves technical, operational, and organizational problems. • May take part in solving problems across a matrix.
Interpersonal Skills
• Guides and influences internal and external customers, or agencies.
Responsibility Statements
• Leads day-to-day functions and activities across departments, including people management and operational subjects. • Assists in business unit performance driving SLAs and adherence to business unit metrics. • Drives innovation and efficiencies of business opportunities, applying processes improvements, and new systems. • Helps manage employee teams through coaching and development • Addresses people matters and identifies development opportunities. • Day-to-day operations client contact to resolve systems issues. • Provides feedback to clients on quality and workload issues. • Generates reports on performance measurement and KPIs to facilitate business decisions. • Responsible for compliance with organizational policies and local regulations. • Responsible for keeping the business continuity plan (BCP) updated and executed. • Performs other duties as assigned. • Complies with all policies, procedures, and standards.